FAQs

All invites will be received by January 13th. Top performer invites could go out as early as December 1st. All registrations are due no later than January 17th.

Check out the agenda section of this website for all the details! This is subject to change as we get closer to the event.

The resort Is all inclusive meaning all your meals and drinks at the resort are included at no cost!

The only thing you'll need to pay for are all optional including: spa packages, cabanas, shopping, onsite golf, upgraded menu options, tipping, etc.

The restaurants at the resort are very accommodating. For the meals at our events please indicate your specific need on your registration and we will do our best to accommodate.

Check out the Travel Details page for a list of things you don't want to forget!

There is no consolation prize, travel voucher, or cash value option for the trip. As outlined in the program rules some exceptions may be made for extenuating circumstances.

An official announcement will be made no later January 19, 2024 which will have packages each winner has won. Or you can always reach out to championsleague@vivint.com and we can tell you.

We appreciate your enthusiasm to share this incredible experience with additional loved ones, but the Champions League trip is exclusively for individuals aged 14 and above. This restriction is in place to ensure that participants can fully engage in the planned activities, make the most of networking opportunities with fellow winners, and immerse themselves in the event. Additional guests are not allowed.

We recommend you check with your phone provider to make sure you won't be charged overages while in Mexico and use the hotel wi-fi whenever possible.

The dinner restaurants on site do not allow swimsuits, flip flops or overly sporty wear. We recommend resort dressy for the awards dinner.

Yes. We are working with our mobile team to confirm anyone going with a Vivint device has the Mexico plan enabled.

When you arrive in Cancun, you should receive a text message from the carrier advising you are in an international phone plan destination. It advises the daily charge and what is/is not included. It can range between $10-$12 depending on carrier. They simply continue using their phone as normal.

Important - Anyone who is not issued a company phone will not have international service provided. If you are using your personal device, you will need to contact your carrier to add international plan, if wanted. If you do not want to accrue charges, simply change your phone settings to Airplane Mode. You can continue to utilize Wi-Fi when available. The hotel does have free Wi-Fi included.